Privacy Policy

Netcom Security are committed to ensuring we comply to the new General Data Protection Regulation (GDPR) as a data processor.

What information do we collect?

Netcom Security collects the following information about you relating to bookings and billing. This includes:

  • Name
  • Address
  • Email Address
  • Telephone

Storing your data

Your private data may be stored electronically on our servers that are based in the UK. Our computers are protected by password and anti-virus programs, and they can only be accessed by our staff members.

Why we process personal data?

Your data will be used for delivery of services requested by you. It may also be as correspondence data should we need to contact you. The legal basis of processing the correspondence data is the legitimate interest to perform a service, requested by you from us.

Your data will be used as transaction data and it may be used for financial records such as VAT invoices and it will be kept for 6 years. The legal basis of this processing are the “legal obligations” to which Netcom Security is subject.

Sharing your details

Netcom Security does not share your private data with any other third party.

Deleting your data

Once your private data is no longer relevant/needed Netcom Security will permanently delete the electronic files.

Data breaches

Netcom Security has standard procedures to protect your details against data breaches such as passwords for electronic files, that are periodically changed (every 3 months).

We back-up your data by creating an electronic copy of each document that is securely stored on our server based in the UK, that is protected by password and anti-virus program.

Netcom Security understands the legal requirement to report a data breach to ICO (Information Commissioner's Office) in a maximum 72 hours from the event. We also commit to inform every person that has been affected by the data breach.

Amendments

We may update this policy in order to improve our data management.

Your Rights

As a data subject you have the following rights:

  • To be informed about how, why and on what basis that information is processed.
  • To obtain confirmation that your information is being processed and to obtain access to it and certain other information, by making a subject access request - your request will be answered in a maximum 14 days.
  • To have data corrected if it is inaccurate or incomplete.
  • To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (the right to be forgotten).
  • To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful (but you do not want the data to be erased), or where the employer no longer needs the personal information, but you require the data to establish, exercise or defend a legal claim.
  • Object to the processing of your data where Netcom Security is relying on its legitimate interest as the legal ground for processing.

If you wish to exercise any of the rights above, please contact our data protection officer.

Why Choose Us?

  • 24/7 Emergency Support: Our 24/7 helpline is always available, with calls answered by our in-house experts who can quickly diagnose and assign a skilled engineer within a 2-hour timeframe.
  • Expert Engineers: All our engineers undergo regular training to ensure they have the latest skills and knowledge, giving you peace of mind that your security is in the best hands.
  • Nationwide Coverage: With engineers located across the UK, we provide reliable coverage wherever you are—whether it's a small repair or a complex installation.
  • Fast Response Time: We offer rapid response times, ensuring we can attend to your security needs at any time of the day or night.
5 Stars

First class service from start to finish. Thanks to Chris and everyone involved in the project, couldn’t be happier with the finished product. Great company to work with - would highly recommend!

Jonathan

5 Stars

Just had an electric gate fitted & what a lovely service we have received from start to finish from Chris & the installation team plus, the gate looks fabulous, thank you, would definitely recommend you.

Michelle

5 Stars

They are very professional, punctual and very polite tradesmen. I am extremely happy with work carried out. It was all done within the time frame given. I would highly recommend. Thank you for all your help.

Michael

Our Security Services

  • Access Control: Secure your premises with keyless entry systems, biometric access, and remote monitoring.
  • Door Entry Systems: Install video intercoms, audio entry systems, or smart doorbells to control access and monitor visitors.
  • CCTV: From basic camera systems to high-tech surveillance solutions, we install and maintain security cameras for comprehensive property protection.
  • Automated Gates & Barriers: Our engineers install and service a range of automated gates, including sliding gates, swing gates, and barriers for both commercial and residential properties.
  • Panic Hardware: We offer panic hardware solutions, including concealed panic bars and high-security options such as Mico Tindall systems.
  • Alarm Systems: We provide a range of alarm systems, from wireless security alarms to fully monitored high-security alarm systems for homes and businesses.

Nationwide Engineer Coverage

With over 150 engineers stationed across the UK, we provide unrivaled nationwide coverage. Whether you need urgent door repairs, alarm system installation, or a security upgrade, our team can handle any job at any location. Based in Yorkshire, we have engineers in every corner of the UK, ensuring that no matter where you're located, we're there to support you.

24/7 Coverage & Support

Our commitment to 24/7 support means that no matter when you need us—whether it's 3 pm or 3 am—our team is ready to assist. Our engineers are always on call, ensuring we can quickly address any issues and keep your property secure. Unlike other companies, we always respond with the right technician, ensuring that your security system is up and running in no time.

If you’re looking for a reliable partner to maintain your security systems or are interested in installing a new access control system, get in touch with us today. At NetCom Security, we offer expert advice, competitive pricing, and a commitment to your security.

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